Help & Answers

Frequently Asked Questions

Find answers about registration and title services, documents, fees, pickup, and shipping. Not sure which service you need? Call (626) 240-5801 or ask our team.

Getting Started

What services do you provide?

We provide DMV-related assistance including registration renewals, title transfers, duplicate titles, out-of-state transfers, registration card replacement, sticker replacement, PNO filing, lien sale assistance, and other vehicle registration services.

Is Express Auto Registration Services part of the DMV?

No. Auto Express Tags is an independent, licensed and bonded California DMV registration service, not the DMV. Our license number is #OL84427. We charge service fees separately from DMV fees. You can also obtain services directly through the California DMV.

Can I submit my request online?

Yes. Choose your service to get started. Enter your contact and vehicle details and provide any requested documents. For registration renewals, have your VIN and license plate number ready. Submitting a request does not mean your registration has been renewed; our team must review and process it.

Applications & Documents

What documents do I need to upload?

Requirements depend on the transaction. You may need a registration card or renewal notice, title, identification, proof of insurance, or other supporting paperwork. For a renewal, start with your VIN and license plate number; a registration card or renewal notice can help our review.

Not sure what to send? Ask us before uploading. Upload only documents relevant to your request, and keep originals until we confirm whether they are needed.

What happens after I upload my documents?

Our team reviews your documents and application details. If anything is missing or needs correction, we will contact you before processing your request.

Can I track my application after submitting it?

Yes. Save the tracking number shown after you submit your application, then use Track Application to check its status. This number tracks your service request, not a shipping package. If you cannot find it, contact our team.

Payments & Fees

When do I pay for my service?

For registration renewals, submit your vehicle information first. Our team reviews the request and confirms the fees before asking for payment. For other services, follow the payment instructions provided for your transaction.

An application confirmation is not confirmation of payment or a completed DMV transaction.

Are DMV fees included in your service fee?

No. Our service fee is separate from California DMV fees. DMV fees may vary depending on the service, vehicle details, penalties, or DMV requirements.

What fees are shown at checkout?

Your total is itemized so you can see the charges separately: the service fee, applicable DMV fees, the $7 BPA fee where applicable, and your selected delivery option. Review the final amount before paying and ask us about any charge you do not understand.

Processing, Pickup & Shipping

How long does the process take?

Timing depends on your service, complete documents, and any DMV requirements or holds. Our team can discuss an estimate after reviewing your request.

Processing time and shipping time are separate. Overnight shipping applies after your items are ready to ship; it does not mean the DMV transaction will be completed overnight.

Do you offer shipping options?

Yes. Choose the option that works for you:

Office pickup: free
Standard shipping: $6
Overnight shipping: $35

Pickup is at 961 N Azusa Ave, Suite 7, Covina, CA 91722. Wait for confirmation that your items are ready before visiting. Shipping requires a complete mailing address; carrier availability and cutoff times may affect overnight delivery.

Will I receive tracking information after my order ships?

Shipping tracking is separate from your application tracking number. Once your items have been dispatched, contact our team for the carrier tracking details if you have not received them. Keep your contact information and mailing address up to date.

Still Have Questions?

We Are Here to Help

You do not have to figure out the paperwork alone. Call us or send a message with your question. If you have already applied, include your application tracking number so we can find your request.

Call (626) 240-5801 Contact Our Team

Visit us: 961 N Azusa Ave, Suite 7, Covina, CA 91722. Call ahead to confirm availability and what to bring.